Disclaimer, Warranty and Privacy

Important iPhone Information

Apple serialise a number of parts for iPhones from the X model upwards and some of the 8/SE models. After repair you are likely to see a system message similar to “Important Battery Message”, “Important Display Message”, or “Important Camera Message”. You may see this message for up to 4 days on the lock screen and then 15 days post repair in settings.

This is not a defect and does not effect the repair or device in any way. 

This can be avoided by using Apple Authorised Service dealer or I can use parts direct from Apple but this is at a much higher cost.

Disclaimer

Please read the following disclaimer carefully before proceeding with the repair of your smartphone:

1. Acknowledgment of Risks: By handing me your device for repair, you understand and acknowledge that there are inherent risks involved in attempting to repair smartphones/tablets/device. These risks include, but are not limited to, potential damage to the device's internal components, voiding of manufacturer warranties, and the possibility of data loss.

2. Limited Liability: I agree to exercise their best skills and knowledge to repair your smartphone/tablet/device; however, I cannot guarantee a successful outcome. I will not be held liable for any damages that may occur during the repair process.

3. Data Loss: It is your responsibility to backup and protect any important data or information stored on your smartphone/tablet/device. I cannot be held liable for any data loss that may occur during the repair.

4. Warranty Voidance: Please be aware that attempting to repair your smartphone/tablet may void any existing warranties with the manufacturer or other third parties. You accept full responsibility for any warranty voidance that may result from the repair process.

5. Consent for Service: By handing me your device for repair, you consent to me accessing, opening, and working on your smartphone/tablet/device. You acknowledge that the repair may involve disassembling the device, which may result in aesthetic changes or minor damages to the phone's exterior.

6. Additional Costs: In the event that the repair requires additional parts or services not initially covered by the agreed-upon estimate, I will inform you and obtain your consent for any additional costs before proceeding with the repair.

7. Release of Liability: By handing me your device for repair, you release me, Brewood Phone Repairs  and any affiliated individuals from any liability, claims, damages, or costs (including legal fees) that may arise from the repair process.

Please read this disclaimer carefully, ask any questions you may have prior to handing me your phone for repair, and only proceed with the repair of your smartphone if you fully understand and accept the terms and conditions stated herein.

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Warranty

Warranty Declaration for Smartphone and Tablet Repairs:

A 12 month warranty is offered on premium Screens, i.e. Apple or Samsung screens, all other parts, repairs and services we offer a 3 Month Warranty, with the exception of batteries, where no warranty is offered as it’s a consumable.

Thank you for choosing Brewood Phone Repairs for your device repair needs. We are committed to providing high-quality repairs and exceptional customer service. As part of our commitment, we offer 12 month warranty on premium screens (Apple/Samsung) and a 3-month warranty is offered on all other repairs including other screens, with no warranty offered on batteries.

Please carefully read and understand the following warranty declaration:

1. Warranty Coverage: This warranty covers any defects in materials or workmanship that may arise as a direct result of the repair service performed by Brewood Phone Repairs. The warranty period starts from the date of completion of the repair.

2. Covered Repairs: The warranty covers the specific repairs outlined in the invoice provided to you by Brewood Phone Repairs. It does not cover any new issues that may arise unrelated to the original repair service.

3. Warranty Limitations: The warranty does not cover damages caused by accidents, misuse, neglect, unauthorized repairs or modifications, water damage, or any other form of physical or liquid damage. The warranty is void if tamper-evident seals on the device are broken or if any unauthorized repairs or modifications have been made.

4. Warranty Process: If you believe your repaired smartphone is experiencing issues covered under warranty, please notify me within the warranty period. We reserve the right to determine whether the warranty claim is valid and will take appropriate action, which may include repairing, replacing, or refunding the cost of the original repair at our discretion.

5. Warranty Exclusions: The warranty does not cover any data loss or damage to software and applications as a result of the repair process. It is your responsibility to regularly back up your data before bringing your smartphone in for repair.

6. Third-Party Services or Repairs: Please note that if you have obtained any additional repairs or services from a third-party after the initial repair performed by Brewood Phone Repairs, this warranty may become void.

By handing me your device, you acknowledge that you have read and understood the terms of both the 12 -month or 3-month warranty declaration and agree to comply with its conditions

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Privacy Policy

This Privacy Policy outlines how Brewood Phone Repairs referred to as "we," "our," or "us") collects, uses, stores, and protects your personal information when you use our services. We are committed to ensuring the privacy and security of all personal information collected from our customers. Please read this policy carefully to understand how we handle your information. By using our services and providing us with your personal information, you acknowledge and consent to the practices outlined in this policy.

1. Information We Collect:

   - Personal Information: We may collect personal information such as your name, email address, contact number, and mailing address when you schedule a repair service or make an inquiry.

   - Device Information: We may collect information about your device, including its make, model, serial number, and any other details necessary for repair diagnostics.

   - Usage Information: We may collect information about your interactions with our website, including the pages you visit, the date and time of your visit, and your IP address.

   - Payment Information: If you make a payment for our services, we may collect your payment card information. However, we do not store your payment card information on our servers.

2. How We Use Your Information:

   - To Provide Services: We use the information you provide to schedule, process, and fulfill your repair requests. This includes communicating with you regarding the status of your repair.

   - To Improve Our Services: We may use your information to analyze and improve our services, website, and customer experience.

   - To Marketing Purposes: With your consent, we may use your email address to send you promotional materials, special offers, and updates. You have the option to unsubscribe at any time.

3. Information Sharing:

   - Third-Party Service Providers: We may share your information with trusted third-party service providers who assist us in delivering our services (e.g., shipping companies or payment processors). These service providers are contractually obligated to handle your information securely and only for the purposes stated in this policy.

   - Legal Compliance: We may disclose your personal information if required by law, regulation, legal process, or government request.

4. Data Security:

   - We take appropriate measures to protect your personal information from unauthorized access, alteration, or disclosure. We use industry-standard security protocols and regularly review and update our security practices.

5. Data Retention:

   - We will retain your personal information for as long as necessary to fulfil the purposes outlined in this policy unless a longer retention period is required or permitted by law.

6. Your Privacy Rights:

   - You have the right to request access, update, or delete your personal information. If you wish to exercise any of these rights, please contact us using the information provided below.

7. Changes to the Policy:

   - We may update this Privacy Policy from time to time. Any material changes will be communicated to you through our website or other appropriate means.

8. Contact Us:

   - If you have any questions or concerns regarding our Privacy Policy, please contact us at Brewoodphonerepairs@yahoo.com